Refund and Returns Policy

Full terms and conditions can be found here.

Standard Returns Policy

If goods are to be returned to Hackney Church Brew Co., they must be returned in their original packaging within 14 days of purchase. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us if you would like to return your goods back to us and we will help you to do this.

We use a third party, Printful, to fulfil many of our merchandise items. If goods are to be returned to Printful, contact us with your order number and item description and we will advise how to proceed. We cannot accept returns due to buyer’s remorse.

We do not accept returns of perishable goods (all of our beer products) from outside of the UK.

Returns can be sent to:

Hackney Church Brew Co, 16-17 Bohemia Place, London, E8 1DU

Faulty or Damaged Items

If there is a problem with your order or items are faulty, you must inform Hackney Church Brew Co within 30 days of receipt of the order to obtain a refund. Please contact us. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order. If you do so, please contact us and we will either resend the order, issue a full refund, or offer a voucher for the spent amount on your next order.

We cannot accept returns or process refunds for issues with beers that have not been stored correctly. Beer should be stored refrigerated and consumed within the best before date. All our beer is unfined, unfiltered and unpasteurised for the greatest and most natural flavour.

Refunds Policy

If the beer you received is not as advertised or has any quality issues, please contact us immediately with your order number. Include the name of the beer in question, a description of the issue, and an image of the beer. We will investigate and, if appropriate, issue a refund.

We may ask for evidence of the destruction or disposal of the original beers before issuing a replacement or refund.

If your beer arrived damaged, please contact us and we will either send a replacement or issue a refund.

Once we have received your return or processed your quality complaint, we will issue a refund for the cost of the item.

Please contact us via email at oc.werbhcruhcyenkcahobfsctd-61d95f@pohsbew if you wish to receive a refund.